RETURN / CHANGE OF THE PRODUCT
Every product which is purchased on www.99k.lv store can be returned or changed within 14 days after receiving the product.
1. Return procedure:
To return the product, customer has to contact us via e-mail [email protected] or phone +371 25549049. We will send you 'the return form' where you will have to indicate the reason of return. We will return the funds within 14 days or change the product within 30 days from the receiving return form long with the original product.
2. Please note:
To return the product within 14 days after receiving it, the product MUST be in its original package and it can't be used. Please do not stick the 'return form' on the package. Product must be exactly in the same condition like you received it.
Costs of delivery for return are covered by the customer. We recommend to keep the receipt of the delivery until we confirm that the product is in our office. 14 and 30 day period starts from the moment when we have received the product.
Address for delivery of returned products:
SIA 99K, Sliezu street 1-117, Riga, LV-1005, Latvia
4. Defective product:
If within 6 months from receiving the product customer notices factory defect which has occurred during normal usage of the product, customer has a rights to return the product and request full refund or change the product to another product in our store which is in the same value. Let's define normal usage of the product. With normal usage we understand that defect has occurred while using the product during the activities for what it is made. For example, if beach volleyball jersey tears at the seams while jumping in the block - 100% our (99K) fault. If beach volleyball jersey tears while jumping over the fence - customer's fault.
Please note that it is not defect of the product if customer detects blister on the shoulder (or any other part of the body) and believes that it is caused by 99K product.