1. General terms
- When making an order, customer agrees to Rules of 99K.
- 99K holds the rights to amend the Rules at any given time.
- Arguments between the Parties are solved by mutual communication. If its not possible, then conflicts are governed by the laws of Latvia.
- Conflicts are solved in Arbitration Court of Riga.
- All prices are indicated in Euro (EUR) and includes taxes. The moment of payment is when the full amount of the purchase is received on 99K account.
- Orders are processed after receiving the payment.
2. Order procedure and payment
Customer makes the purchase by adding products to the basket. To finish the purchase, customer has to indicate full name, address, phone number, e-mail, delivery method and delivery address if applicable.
99K confirms that all collected data are used only for delivery of the product and won't be used for marketing purposes.
99K is not responsible for damages of the third parties during the purchase.
Customer has 4 payment options: In cash at 99K store when receiving the product; with invoice; with card; with 'bank-link'.
When dispatching the products to the customer, 99K sends sms or e-mail about status of the order.
Production of products which are out of stock is 5-10 business days.
If the product is in stock, it is processed for delivery or pick-up in the next working day.
- 99K store.
- Standard Mail.
- Parcel machines.
The final shipping costs are indicated in the process of delivery.
4. Intellectual property
All content of www.99k.lv is 99K intellectual property. Page 'Inspiration" can be copied if reference is provided. Every usage of 99K designs for individual or commercial purposes without our consent is considered as a breach of our intellectual property rights.
5.1. The controller of personal data is Trader (SIA 99K, Berzaunes street 2B-6, Riga, LV-1039, Latvia).
5.2. In the processing of personal data the Trader follows the legislation of Estonia and the European Union.
5.3. The Trader collects the following personal information: the name, the phone number, the email and the purchase history.
5.4. Personal data is collected and processed for the following purposes: to sell goods, to manage orders, to deliver goods, to provide services, and serve Customers, to prepare purchase analyses, to analyze Customer preferences and the web usage statistics. The Trader has the right to make inquiries in the data base of personal data, to analyze and sort the data and compile samples.
5.5. Personal data are processed for the purpose of executing a contract concluded with the Customer and for performing legal obligations (such as accounting and the settlement of consumer complaints).
5.6. Personal data transmitted to the Trader is protected and treated as confidential information, including information about the custom and the Customer’s orders stored in the e-shop environment.
5.7. The data communication between the Customer, banks and the card payment centre is encrypted, which ensures the safety of the Customer’s personal data and bank requisites. The Trader has no access to the Customer’s confidential bank and payment card details.
5.8. Personal data are delivered to the customer support of the e-shop for the management of purchases and purchase history and for settling any problems that the Customer may have, and or the accounting unit for the performance of accounting procedures.
5.9. The Trader delivers personal data entered by the Customer (the name, the phone number and the email address) for processing the order only and to the logistics partner for the delivery if such service by a partner is used.
5.10. Personal data may be delivered to IT service providers if it is required to ensure the functionality of the e-shop or for data hosting.
5.11. Personal data are stored in the servers located on the territory of a EU member state or states of the European Economic Area. The data may be delivered to the countries, whose data protection levels have been assessed as adequate by the European Commission and to the companies in the USA, who have joined the Privacy Shield framework.
5.12. Personal data can be accessed by the staff of the e-shop in order to settle technical issues related to the use of the e-shop and to provide customer support.
5.13. The Trader applies appropriate physical, organizational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.
5.14. Personal data are delivered to the data processors of the e-shop (such as the providers of transport and data hosting services) and processed under contracts concluded between the e-shop and the processors. The processors must ensure appropriate safety measures when processing personal data.
5.15. Personal data can be accessed and rectified in the Customer profile of the e-shop. If a purchase, an inquiry is made or feedback given without a Customer’s account (as a guest), personal data can be accessed via customer support.
5.16. If personal data are processed according to the Customer’s consent, the Customer has the right to withdraw his/her consent by sending a notification to the customer support email address: [email protected]99k.lv
5.17. Personal data are erased upon the closure of a Customer account of the e-shop unless the storage of the data is necessary for accounting purposes or for the settlement of consumer disputes.
5.18. The purchase history of online purchases made without a Customer’s account (as a guest) is stored for three years.
5.19. In the event of disputes concerning payments and consumer disputes, the personal data are stored until the claim is satisfied or until the end of the limitation period.
5.20. The personal data required for accounting purposes are stored for seven years
5.21. For the erasure of personal data, customer support must be contacted via email [email protected]99k.lv. Requests of erasure are responded to not later than within one month and the period of erasure is specified.
5.22. Requests to deliver personal data submitted via email are responded to within one month. The customer support identifies the person and indicates which personal data has to be delivered.
5.23. The Trader has the right to use the Customer’s email address and phone number and address for sending direct marketing messages if the Customer has given a respective consent in the self-service environment.
5.24. The Trader has the right to use the Customer’s email for sending direct marketing messages if the Customer has inserted his/her email address in the newsletter (direct marketing) box and confirmed the consent in the confirmation sent to the email.
5.25. The Customer has the right to stop/cancel the collection and use of his/her personal data at any time unless it is necessary for a claim arising in relation with the contract or the delivery of goods. In order to remove personal data, the Customer sends a corresponding email to the Trader ([email protected]9k.lv) and/or follows the instructions described in the offer.
5.26. The Customer can at any time cancel the newsletter sent in order to stop sending adverts to the Customer’s email by replying to the newsletter with notice "leave newsletter".
5.27. When personal data are processed for the purpose of direct marketing (profiling), the Customer has the right to object at any time both – the initial and further processing of his/her personal data, including profiling related to direct marketing by notifying the customer support thereof via email to [email protected]99k.lv
5.28. Disputes concerning the processing of personal data are settled via customer support [email protected]9k.lv. The supervisory authority is the Latvian Data Protection Agency.
7. Cookies Policy
7.2. Cookies are text files containing small amounts of information which are downloaded to Customer computer or mobile device when visiting a website or e-shop. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that Cookie. Cookies are useful because allow a website to recognize a Customer device, let to navigate between pages efficiently, remember the preferences and generally improve Customer shopping experience. Cookies can also help to ensure that adverts Customer see are more relevant to Customer interests.
7.3. Trader use at the e-shop the first-party and third-party Cookies, which may at the same time be session or persistent Cookies:
• Temporary or session Cookies are stored only temporarily during a browsing session and are deleted from the Customer‘s device when the browser is closed.
• Persistent Cookies are saved on Customer computer for a fixed period (usually one year or longer) and is not deleted when the browser is closed. Persistent Cookies are used for storing more than one browsing session.
• Third-party Cookies are not connected with the Trader’s management. These Cookies are used for the analytical purpose on partners’ websites and are marked in the Trader’s e-shop or have a further link.
7.4. The Trader’s Cookies enable to realise the total number of visitors on the e-shop at different times, types of browsers and operating systems being used, and the most popular products. This information enables the Trader to improve the e-shop performance; customize and enhance Customer online experience; and make the e-shop more relevant and safer.
7.5. If the Customer does not accept the use of these Cookies, it is possible to block their saving in the browser settings. Concurrently, Cookies saved earlier on this e-shop can be also deleted in the browser settings. The Customer must follow the instructions of the used browser if necessary. Note that blocking or deleting the Cookies may not enable the usage of full functionality of the e-shop afterwards. The earlier information is retained and can be used after blocking or deleting the Cookies, but the collection of any kind of information by the Trader is stopped after the corresponding activity.
7.6. For further information about Cookies, including information about Cookies set on the device, and the possibility to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.